Faqs

FAQs

We understand that you may have questions, and we're here to provide answers. Check out our FAQs below for quick assistance:

Product

We operate primarily online, but we do have a service center in Islamabad to facilitate our local clients for returns, exchanges, and warranty services. It also serves as a viewing center for products.

If you wish to view a specific item from our website, please inform us at least 1 day before to your visit so we can ensure the product is arranged for you.

Yes, we guarantee that all products on our website, including watches and their accessories are 100% original and authentic.Our commitment to authenticity is backed by our strict sourcing policies and our customer-friendly guarantees.

Orders

Our standard delivery times are as follows:

  • Within Islamabad: 1-3 working days
  • Other cities: 2-5 working days

For urgent delivery anywhere in Pakistan, you can request this service during or after checkout. Urgent delivery takes 1-2 working days. Please note that while we prioritize these orders, delivery times are subject to unforeseen courier delays.

For more information, you can contact our team directly:

All our watches come with a 1-Year Seller Warranty or Brand Warranty provided directly by luxurytime.pk. This warranty covers manufacturing defects and technical issues. For any warranty claims, please contact our customer support team for a seamless process.

We offer a flexible return and exchange policy to ensure customer satisfaction, with different terms for each product category:

Exchanges are applicable within 7 days of receiving your product, but only in cases of technical issues or manufacturing faults. We do not accept returns or exchanges for change of mind or minor cosmetic imperfections that are clearly described on the product page. Refunds on returns will be reduced by the cost of shipping.

General Conditions for Returns: To avoid rejection of returned products or restocking costs, all items must be in new condition. All original accessories, manuals, and packing materials must be included. The buyer is responsible for return shipping costs, and we recommend shipping via an insured ground service with a tracking number (such as TCS, LCS, MNP, or Pakistan Post). We are not liable for packages that are lost or damaged during transit. We reserve the right to deny any return if the item shows signs of wear or is missing parts.

Payments

We offer a variety of secure payment methods for your convenience:

  • Cash on Delivery (COD)
  • Bank Transfer
  • Credit/Debit Card
  • JazzCash QR Advance

Please refer to our Cash on Delivery (COD) Policy for specific terms related to order value thresholds.

We are often able to offer our products at highly competitive prices compared to retail for several reasons, which are transparently detailed on each product page:

  • Brand New Category: These watches come with their original packaging and are sourced directly from the brand’s manufacturers or trusted distributors. While this allows us to offer them without an international brand warranty, we can pass significant savings directly to you.
  • Like New Category: This applies primarily to our watches. These items may not include their original packaging and are sourced from various overseas suppliers. They may have minor cosmetic imperfections, but they are thoroughly inspected to ensure they are in excellent working condition and appearance.
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